Overview

Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund.

Gift cards are non-returnable but they are transferable.

To complete your return, we require a receipt or proof of purchase.

Refunds

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Reworks – Customer Satisfaction Pledge

If you are not satisfied with your Virtual Petcation we will attempt to make it right with ONE rework of the edit and/or a change to the story.

Need help?

Contact us at {email} for questions related to refunds and returns.